RESORTS CASINO HOTEL TEMPORARY NOTICE OF CLOSURE

    On March 16, New Jersey Governor Phil Murphy ordered the temporary closure of all casinos within state of New Jersey.

    The safety and well-being of our guests and team members is top priority. Resorts Casino Hotel will comply with this order and temporarily close starting at 8:00PM on Monday, March 16.

    All reservations booked through June 6, 2020 will be canceled with no fees. To book a future reservation please visit our booking page. We look forward to welcoming you back soon and we will keep you updated regarding our opening date and upcoming events and promotions.

    Guests can still play their favorite slot and table games online at ResortsCasino.com

    Join today and use code WIN1000 for a 100% bonus match on your first deposit.

    Please continue to check back for updates. We look forward to welcoming you back soon.

    MARCH 24, 2020 - A MESSAGE FROM MARK GIANNANTONIO, PRESIDENT & CEO OF RESORTS CASINO HOTEL

    Dear Friend,

    During this time of uncertainty, it’s more important than ever to stay connected. While we may be practicing social distancing physically, staying engaged with the important people in your life is one of the most essential things we can do right now.

    Let’s stay in touch and support each other. We’ll get through this together.

    We’re called upon to be there for one another, with patience, understanding and compassion. On behalf of all of us at Resorts, we’re committed to being your partner and persevering together in all the days and weeks ahead.

    First and foremost, our hearts go out to anyone who’s been impacted by the virus, either directly or indirectly. Our thoughts are especially with those who are sick, to whom we extend our heartfelt wishes for a full recovery.

    We’re truly inspired by the selfless healthcare workers around the world who are on the front lines working tirelessly to care for people in need.

    Personally, I feel very lucky to see everyone working together to overcome this pandemic and I know we will. And when the time is right, I look forward to welcoming you back to Resorts.

    Stay calm. Stay strong. Stay healthy.

    Sincerely,

    mark

    P.S. Your cashback, comp dollars and card status will not expire while we are closed. When we reopen we will give you details on the new expiration dates.

    APRIL 16, 2020 - A MESSAGE FROM MARK GIANNANTONIO, PRESIDENT & CEO OF RESORTS CASINO HOTEL

    Dear Friend,

    Times are challenging right now, and more than anything we want you to be safe. I want you to know we will get through this together.

    And when we do, the Resorts family is looking forward to welcoming you back to our boardwalk home.

    You may have many questions regarding your Star Card account while we are temporarily closed. Below are a few updates that I would like to share with you:

    • Card Tier Status & Tier Points – you will not lose any of your tier points and your tier status will not change during our temporary closure. When we reopen, all card tier expiration dates will be extended for 90 days. You’ll enjoy all of the rewards you currently have and we’ll keep them waiting for you.
    • Cashback Balance & Comp Dollars – expiration dates for earned cashback and comp dollars will be extended 90 days from the date we reopen. So you can relax and visit when YOU are ready.
    • Promotions, Entertainment & Special Events – our team is working diligently on scheduling future promotions, offers, and events. Please continue to check our website for updates. We will let you know when your future offers will be available to view on your online account.

    And because it’s always good to get something more, be sure to look for “Tier Point Multiplier Days”. We want you to know how valuable your business is to us, so when you return we want to help you gain even more rewards and maintain your current card tier status or advance to the next tier even quicker!

    In addition, all room reservations that you have booked during the dates we remain closed will automatically be cancelled for you.

    I want to personally thank you for being a loyal Resorts Casino customer. Please stay safe, take care of your loved ones, and we look forward to welcoming you back in the near future.

    Sincerely,

    mark

    P.S. Your cashback, comp dollars and card status will not expire while we are closed. When we reopen we will give you details on the new expiration dates.

    MAY 21, 2020 - A MESSAGE FROM MARK GIANNANTONIO, PRESIDENT & CEO OF RESORTS CASINO HOTEL

    Dear Friend,

    I wanted to take just a moment to check in on you and your family and hope you are all doing well and staying safe. Although we do not have an exact opening date yet, it is my priority to keep you updated on all that we are doing to prepare for the day that you can return to Resorts.

    We are working diligently to ensure the safety and well being of our guests and team members. Right now, we are coordinating closely with our state and local officials, including health care experts, to develop new operating plans so that we are ready for our guests and team members when we receive approval to open our doors and welcome you back. Our goal is to provide the best guest experience in a fun and safe environment.

    Our essential team members continue to work on maintenance projects and upgrades while we are closed. In addition to extensive cleaning and sanitizing of the casino and hotel, we have also installed a new key system for the hotel. In the near future we will be introducing mobile Express check in and check out to limit contact.

    We miss you and look forward to welcoming you back in the near future. Until then, stay informed by visiting our website at www.resortsac.com/covid and follow us on facebook, Instagram and twitter.

    Sincerely,

    mark

    P.S. Your cashback, comp dollars and card status will not expire while we are closed. When we reopen we will give you details on the new expiration dates.


    FREQUENTLY ASKED QUESTIONS

    HOTEL

    Trips booked during temporary closure – All reservations booked through June 6, 2020 have been cancelled and your credit card will not be charged. For Non Refundable reservations, your credit card will be refunded within 7-10 business days.

    Future bookings cancellation – No fees are being charged for cancellations on future bookings at this time.

    ENTERTAINMENT

    Dennis DeYoung – April 24, 2020 – This event has been cancelled.

    American Rush Tribute Lotus Land – May 30, 2020 – This event has been postponed.

    A Bronx Tale – A One Man show starring Chazz Palminteri – June 27, 2020 – This event has been postponed.

    Tower of Power – Step Up Tour 2020 – August 21, 2020 – This event has been postponed.

    STAR CARD CLUB MEMBERSHIP

    Expiration dates – All comp dollars, cashback, and card tier levels will not expire while we are closed. New expiration dates will be communicated when we reopen.

    BUSES

    Question: Is there current motorcoach service and if not when will it resume?

    Answer: Individual and group motorcoach  service is temporarily suspended. Individual service will be up and running based on motorcoach operator schedules. Please visit their websites for further information.  If you have plans on traveling with a group please contact your group leader. Continue to watch for opening dates.  We look forward to welcoming back all day and overnight motorcoach guests.

    Login to our player portal for updates on future offers and promotions.

    CONVENTIONS

    Although our property is temporarily closed at Governor Murphy’s directive, we are available to discuss future conferences.

    If you would like information regarding hosting an upcoming conference at Resorts, click HERE and fill in an RFP request and someone from our Hotel Sales Team will respond as quickly as possible . You may also call 609.340.7850.

    WEDDINGS

    You have been planning for this day since forever and we at Resorts want to “CONGRATULATE” you! Whether you are just starting your planning or have had to change your date, Resorts is here for you.

    Our Catering team and our vendor partners are committed to providing you with uninterrupted, unparalleled service.

    Check out what we offer below or if you would prefer to speak directly to our wedding specialist, give Eva a call at (609) 340-6828.

    We can’t wait to celebrate your celebration!

    ONLINE GAMING

    Play your favorite slot & table games online by visiting resortscasino.com

    For more information regarding funding & withdraw options click HERE

    To contact ResortsCasino.com click HERE


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